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KEY FINDINGS

POSITIVES
  • Lifting, opening and filling were found to be either easier, or the same as filling a regular kettle.
  • The push opening mechanism was reviewed positively and commented upon positively.
  • The jumper was often a talking point and thought to be for insulation without prompting.
  • The vertical pouring system prevented water pouring over the back of the cup when used by blindfolded participants.
  • The colour based communication of blue = cold, red = hot, was universially understood across the product and the app.
  • The app provoked a number of questions, and when its full functionality was explained, it was welcomed and liked by the testers.
  • The aesthetic app was near universally understood, and all users understood the meaning of the graphical elements and were able to navigate the app with minimal verbal prompting.
ISSUES
  • Accessing the main body for cleaning was dividing, with a number of testers simply trying to put their hand through the lid, rather than remove the entire lid ring.
  • During pouring, some users experienced some spillage and run-off down the body.
  • The functional app communicated poorly with users, who had difficulties differentiating between the ‘connect’ and ‘on/off’ buttons.
  • One user struggled with replacing the jumper back onto the kettle body.
ACTIONS
  • The spout was reshaped to give a more prominent point to direct the water away from the body.
  • The ‘nose’ was given a more prominent point also, to better channel the water down in a stream rather than a sheet (Fig.36).
  • The jumper was given a tag along the seam line, to act as both a grip and to advertise the Iungo logo.